FACULTY

Home / Faculty Directory / Sandeep Goyal

Sandeep

Contact

Email: sandeep.goyal@thapar.edu

Research Interest

  • Social Entrepreneurship, Shared Value, Social Businesses and Social Business Models
  • Circular Economy, and Circular Business Models
  • E-Commerce, E-Business Models, and Digital Transformation

Teaching Interest

  • Strategic Management
  • Managing Information for Business
  • E-Business Systems
  • Excel Modelling for Decision Making
  • Business Analytics using Python and SQL

Consulting Interest

  • Social Entrepreneurship and Business Models
  • E-Governance
  • Digital Transformation for MSMEs

Sandeep Goyal

Professor

FPM, MDI Gurgaon

Biography

Dr. Sandeep Goyal is a Professor in the Information Systems and Business Analytics area at LM Thapar School of Management, Derabassi, India. He also serves as the Associate Dean of Faculty Affairs and Digital Content Transformation.

Dr. Goyal earned his Fellow Programme in Management (Strategic Management) from the Management Development Institute (MDI), Gurgaon. He also holds a Post Graduate Programme in Management with a specialization in Marketing & International Business from MDI Gurgaon, and a Bachelor’s degree in Computer Science and Engineering from Punjab Engineering College, Chandigarh. He has further enhanced his qualifications with certifications such as Six Sigma Black Belt, Project Management Professional (PMP), and IT Service Management (ITIL).

Prior to joining academia, Dr. Goyal held senior management and consulting roles across global firms such as Infosys, Amdocs, Mastercard, and Tata Consultancy Services, among others, gaining over 18 years of industry experience in service delivery, consulting, and project management across geographies.

Dr. Goyal’s research spans across social entrepreneurship, digital platforms, circular economy, and innovative business models at the base of the pyramid (BoP). He has published over 33 ABDC-indexed journal articles (including 11 A-level), authored a book published by Cambridge University Press, contributed book chapters, and developed multiple Ivey and Harvard Business School teaching cases. His work has earned citations in top academic databases including Google Scholar, Scopus, and Web of Science.

Dr. Goyal has undertaken consulting assignments for the Government of India on topics such as vaccine development, PPE manufacturing value chains, and creative economy research. His teaching portfolio includes MBA and PhD-level courses on analytics, information systems, strategic management, and digital transformation.

With a passion for bridging theory and practice, Dr. Goyal continues to contribute to academia, research, consulting, and academic leadership in higher education.

Work Experience

Institution Position Duration
LM Thapar School of Management, Derabassi Associate Professor, Business Analytics and Information Systems July 2019 -
Infosys, Chandigarh Senior Manager Sep 2018 – July 2019
Amdocs Development Centre, Gurgaon Service Delivery Manager Apr 2018 – Aug 2018
Mastercard Technology Pvt. Ltd., Pune Director, BizOps Dec 2017 – Apr 2018
IIM Indore and IIT Delhi Visiting Faculty - PGP, PGPX, MBA Oct 2016 – Dec 2017
Institute for Competitiveness Principal Associate and Fellow Sep 2015 – Dec 2017
Tata Consultancy Services Consultant Jan 2010 – Aug 2015
Electronic Data Systems – An HP Company Delivery Manager Mar 2005 – Jan 2010
Amdocs, Cyprus & Australia Sr. Subject Matter Expert May 2001 – Feb 2005
Tata Consultancy Services Associate Software Engineer Jun 1998 – Sep 2000

Research & Publication

Articles/Cases

  • Goyal, S. and Kapoor, A. (2018). GNFC Neem Project: The Ecosystem of Shared Value. Richard Ivey School of Business. https://hbr.org/product/gnfc-neem-project-the-ecosystem-of-shared-value/W18245-PDF-ENG
  • Goyal, S., Kapoor, A. and Aulbur, W. (2017). JSW Steel: Shared Value at Vijayanagar Steel Plant. Richard Ivey School of Business. https://cb.hbsp.harvard.edu/cbmp/product/W17288-PDF-ENG
  • Goyal, S. and Kapoor, A. (2016). Apollo Gleneagles Hospitals: The Next Steps for Growth. Richard Ivey School of Business. https://cb.hbsp.harvard.edu/cbmp/product/W16778-PDF-ENG
  • Goyal, S. and Kapoor, A. (2015). VisionSpring in India: Enabling Affordable Eyeglasses for the Poor. Richard Ivey School of Business. https://hbr.org/product/visionspring-in-india-enabling-affordable-eyeglasses-for-the-poor/W14767-PDF-ENG
  • Goyal, S., Kapoor, A. and Gupta, R. (2014). Boond: Enabling Access to Energy Solutions for Rural India. Richard Ivey School of Business. https://www.iveycases.com/ProductView.aspx?id=64526
  • Goyal, S. and Kapoor, A. (2014). Diversey in India: The Growth Challenges and Options. Richard Ivey School of Business. http://cb.hbsp.harvard.edu/cb/web/product_detail.seam?E=4897555&R=W13559-PDF-ENG&conversationId=2581435
  • Goyal, S., Kapoor, A. and Jaiswal, M.P. (2013). redBus: The Next Step for Growth. Richard Ivey School of Business. http://cb.hbsp.harvard.edu/cb/web/product_detail.seam?E=4800164&R=W13193-PDF-ENG&conversationId=1101451

Books/ Book Chapters

  • Goyal, S., & Sergi, B. S. (2020). Towards a Theory of 'Smart' Social Infrastructures at Base of the Pyramid: A Study of India. Cambridge University Press. https://doi.org/10.1017/9781108882170
  • Goyal, S., Chauhan, S., & Kapoor, A. (2020). Understanding the Challenges in the Research and Innovation Ecosystem in India. In: Popkova, E., Sergi, B. (eds) The 21st Century from the Positions of Modern Science: Intellectual, Digital and Innovative Aspects. ISC 2019. Lecture Notes in Networks and Systems, vol 91. Springer, Cham. https://doi.org/10.1007/978-3-030-32015-7_76
  • Goyal, S. (2019). Reducing Waste in Circular Economy. In: Hashmi, S., Choudhury, I.A. (eds) Encyclopedia of Renewable and Sustainable Materials, Vol 5., pp. 467-473, Elsevier. ISBN: 978-0-12-813196-1. https://doi.org/10.1016/B978-0-12-803581-8.11503-6

Conferences

  • Hota, P., & Goyal, S. (EURAM 22-25 June, 2025). How do hybrid social enterprises leverage bricolage to address resource constraints? Evidence from an emerging economy context. EURAM 2025 Annual Conference at University of Florence, School of Economics and Management, Italy. Topic ID: 2887. Track: ST03_06 - Social and Sustainable Entrepreneurship.
  • Sarthak, Goyal, S., & Bhardwaj, A.K. (EURAM 22-25 June, 2025). Understanding the Dynamics of Knowledge Hiding: An In-Depth Analysis. EURAM 2025 Annual Conference at University of Florence, School of Economics and Management, Italy. Topic ID: 1099. Track: GT09_00 - Organizational Behaviour General Track.
  • Panigrahi, P., & Goyal, S. (EURAM 22-25 June, 2025). Exploring the domain of Hybrid Organizations: A Review, Synthesis, and Path Forward. EURAM 2025 Annual Conference at University of Florence, School of Economics and Management, Italy. Topic ID: 2877. Track: ST03_06 - Social and Sustainable Entrepreneurship.
  • Arora, P., Bhatia, M.S., & Goyal, S. (EURAM 22-25 June, 2025). Evolving Trends in Organic Food Consumption: A PRISMA-Based Analysis of Trends and Future Directions. EURAM 2025 Annual Conference at University of Florence, School of Economics and Management, Italy. Topic ID: 3544. Track: GT13_00 - Strategic Management General Track.

Journal Publications

  • Kaushish, S., Goyal, S., & Bhardwaj, A.K. (7May2025 – Accepted). Unveiling the Veil: A Comprehensive Review, Bibliometric Analysis, and Conceptual Framework of Knowledge Hiding. Knowledge Management Research & Practice. DOI: https://doi.org/10.1080/14778238.2025.2506620. Article ID: TKMR 2506620
  • Gupta, P., Chauhan, S., & Goyal, S. (22 Oct 2024-Accepted). Task-Technology Synergy of Augmented Reality Retail Technology Features: A Meta-Analysis. Spanish Journal of Marketing-ESIC. (Emerald ABDC ‘B’; ESCI)
  • Goyal, S., Chauhan, S., Gupta, P., & Motiwalla, L. (29 Jun 2024). Raising funds on crowdfunding platforms: A meta-analysis connecting the platform and fund provider characteristics to funding intention online. Information Systems Management, 1-20. DOI: https://doi.org/10.1080/10580530.2024.2372267 (Taylor & Francis ABDC ‘B’)
  • Chauhan, S. & Goyal, S. (2024). A Meta-Analysis of Antecedents and Consequences of Green Trust. Journal of Consumer Marketing, 41(4), pp. 459-473. https://doi.org/10.1108/JCM-10-2023-6335 (Emerald, ABDC A) (Clarivate 2022 – 2.8)
  • Goyal, S., Chauhan, S., Gajpal, Y., & Bhardwaj, A. K. (2023). Examining Consumers’ Continuance and Sharing Intention towards Food Delivery Apps. Journal of Enterprise Information Management, 36(6), 1677-1707. https://doi.org/10.1108/JEIM-01-2023-0006 (Emerald, ABDC Rank A) (Clarivate 2022 - 5.6)
  • Chauhan, S., Gajpal, Y., Bhardwaj, B., Kumar, P., Goyal, S., Yang, X., & Bhardwaj, A. K. (2023). Examining Consumers' Behavioral Intentions Towards Online Home Services Applications. Journal of Global Information Management (JGIM), 31(1), 1-26. https://doi.org/10.4018/JGIM.326547 (IGI Global, ABDC Rank A; SSCI)
  • Gupta, P., Zhang, F., Chauhan, S., Goyal, S., Bhardwaj, A.K., & Gajpal, Y. (2023 Accepted). Understanding SMEs’ Behavioral Intention to adopt social commerce: A Perceived Value Perspective. Journal of Enterprise Information Management. (Emerald, ABDC Rank A) (Accepted on 17 June 2023)
  • Chauhan, S., Gupta, P., & Goyal, S. (2022). The role of innovation type and country context in diffusion of innovative technologies in organisations–a meta-analytic review. Behaviour & Information Technology, 42(11), 1845-1873. DOI: https://www.tandfonline.com/doi/full/10.1080/0144929X.2022.2100826 (Taylor & Francis, SCIE/SSCI, ABDC 2020 Rank A, Impact Factor: 1.781, Scopus Cite Score = 3.5)
  • Goyal, S., Chauhan, S., & Gupta, P. (2022). Users’ response toward online doctor consultation platforms: SOR approach. Management decision, 60(7), 1990-2018. https://doi.org/10.1108/MD-02-2021-0268 (Emerald, ABDC B) (Emerald, SSCI, ABDC 2021 Rank B, Clarivate Impact Factor: 4.957; Scopus Cite Score 2021: 7.4)
  • Chauhan, S., Goyal, S., Gupta, P., Jaiswal, M., & Mehta, N. (2022). An empirical investigation of determinants for adoption of C2C auction marketplaces. International Journal of Business Information Systems, 40(1), 117-136. DOI: https://doi.org/10.1504/IJBIS.2022.122903. (ABDC Rank C)
  • Chauhan, S., Goyal, S., Bhardwaj, A., & Sergi, B. (2022). Examining continuance intention in business schools with digital classroom methods during COVID-19: a comparative study of India and Italy. Behaviour and Information Technology, 41(8), 1596:1619. https://doi.org/10.1080/0144929X.2021.1892191 (Taylor & Francis, SCIE/SSCI, ABDC 2020 Rank A, Impact Factor: 1.781, Scopus Cite Score = 3.5)
  • Goyal, S., Hu, C., Chauhan, S., Gupta, P., Bhardwaj, A. K., & Mahindroo, A. (2021). Social Commerce: A Bibliometric Analysis and Future Research Directions. Journal of Global Information Management (JGIM), 29(6), 1-33. DOI: https://doi.org/10.4018/JGIM.293291 (IGI Global, ABDC Rank A; SSCI)
  • Goyal, S., Pillai, A., & Chauhan, S. (2021). E-governance using mobile applications: A case study of India during the COVID-19 pandemic. Australasian Journal of Information Systems, 25, 1-29 DOI: https://doi.org/10.3127/ajis.v25i0.3129 (AAIS, ABDC Rank A; ESCI)
  • Goyal, S., Chauhan, S., Mishra, P. (2021). Circular Economy Research: A Bibliometric Analysis (2000-2019) and Future Research Insights. Journal of Cleaner Production, 287, 125011. DOI: https://doi.org/10.1016/j.jclepro.2020.125011 (Elsevier, SCIE, ABDC 2020 Rank A, Clarivate Impact Factor: 7.246; Scopus Cite Score: 10.9)
  • Goyal, S., Agrawal, A., & Sergi, Bruno S. (2020). Social Entrepreneurship for Scalable Solutions Addressing Sustainable Development Goals (SDGs) at BoP in India. Qualitative Research in Organizations and Management, 16(3/4): 509-529. DOI: https://doi.org/10.1108/QROM-07-2020-1992 (Emerald, ESCI, ABDC 2020 Rank B, Scopus Cite Score 2021: 1.8)
  • Goyal, S. (2020). Reducing Waste in Circular Economy. In Encyclopedia of Renewable and Sustainable Materials (2020 Eds.). UK: Elseiver. https://doi.org/10.1016/B978-0-12-803581-8.11503-6
  • Goyal, S., Sergi, B.S. and Esposito, M. (2019). Literature Review of Emerging Trends and Future Directions of E-Commerce in Global Business Landscape. World Review of Entrepreneurship, Management and Sust. Development, 15(1/2), 226-255. https://doi.org/10.1504/WREMSD.2019.098454 (ABDC Rank ‘C’)
  • Chauhan, S. and Goyal, S. (2018). Platform ecosystems: the expert opinion. Journal of Information Technology Case and Application Research, 20(2), 86-89. https://doi.org/10.1080/15228053.2018.1477284 (Taylor & Francis, ABDC Rank ‘C’)
  • Goyal, S., Sergi, B.S. and Esposito, M. (2018). Business development services for micro, small and medium enterprises – literature review of past trends and future directions. World Review of Entrepreneurship, Management and Sustainable Development, 14(3), 312-332. https://doi.org/10.1504/WREMSD.2018.091688 (ABDC Rank ‘C’)
  • Goyal, S., Esposito, M. and Kapoor, A. (2016). Circular Economy Business Models in Developing Economies - Lessons from India on Reduce, Recycle, and Reuse Paradigms. Thunderbird International Business Review, 60(5), 729-740. Online version available at: https://doi.org/10.1002/tie.21883 (John Wiley & Sons, ESCI, ABDC Rank ‘B’)
  • Aggarwal, N., Chauhan, S., Kar, A. and Goyal, S. (2017). Role of Human Behaviour Attributes in Mobile Crowd Sensing: A Systematic Literature Review. Digital Policy, Regulation and Governance, 19(2), 56-73 (Emerald, ESCI, ABDC Rank ‘B’)
  • Goyal, S., Sergi, B. and Kapoor, A. (2017). Emerging Role of For-Profit Social Enterprises at the Base of the Pyramid - The Case of Selco. Journal of Management Development, 36(1), 97-108. doi: 10.1108/JMD-05-2015-0070 (Emerald, ESCI, ABDC Rank ‘C’)
  • Goyal, S., Sergi, B.S. and Kapoor, A. (2016). Evaluating the BDS Providers and MSMEs – Challenges and Strategic Actions. The European Journal of Development Research, 29(4), 725-744. DOI: 10.1057/s41287-016-0058-z. https://doi.org/10.1057/s41287-016-0058-z (palgrave, SSCI, ABDC Rank ‘B’, Clarivate Impact Factor: 2.297)
  • Goyal, S., Sergi, B. S. and Jaiswal, M. P. (2016). Understanding the challenges and strategic actions of social entrepreneurship at base of the pyramid. Management Decision, 54(2), 418-440. http://dx.doi.org/10.1108/MD-11-2014-0662 (Emerald, SSCI, ABDC 2021 Rank B, Clarivate Impact Factor: 4.957; Scopus Cite Score 2021: 7.4)
  • Goyal, S. and Sergi, B.S. (2015). Understanding the Business Models of Social Hybrids – 10P’s Framework for Challenges and Actions. ACRN Oxford Journal of Finance and Risk Perspectives,4(4), 41-62,Online link: http://www.acrn-journals.eu/jofrp/jofrp0404.html
  • Goyal, S., McCord, M. and Kapoor, A. (2017). Transforming Business Models in Fast- Emerging Markets– Lessons from India. Thunderbird International Business Review,59(1), 23-32, https://doi.org/10.1002/tie.21750 (John Wiley & Sons, ABDC Rank ‘B’)
  • Goyal, S. and Sergi, B.S. (2015). Creating a Formal Market Ecosystem for Base of the Pyramid Markets Strategic Choices for Social Embeddedness. International Journal of Business and Globalisation, 15(1), 63-80. https://doi.org/10.1504/IJBG.2015.070224 (Inderscience, ABDC Rank ‘C’)
  • Goyal, S. and Sergi, B.S. (2015). Social Entrepreneurship and Sustainability – Understanding the Context and Key Characteristics. Journal of Security and Sustainability Issues, 4(3), 269–278. https://journals.lka.lt/journal/jssi/article/1572/info
  • Goyal, S., Sergi, B.S. and Jaiswal, M.P. (2015). How to Design and Implement the Social Business Models for the BoP Markets? The European Journal of Development Research, 27, 850-867.DOI:10.1057/ejdr.2014.71.Available at http://www.palgrave-journals.com/doifinder/10.1057/ejdr.2014.71 (Palgrave, SSCI, ABDC Rank ‘B’, Clarivate Impact Factor: 2.297)
  • Goyal, S., Sergi, B. S. and Kapoor, A. (2014). Understanding the Key Characteristics of an Embedded Business Model for the Base of the Pyramid Markets. Economics and Sociology, 7(4), 26-40. DOI: 10.14254/2071-789X.2014/7-4/2. Available at http://www.economics-sociology.eu/index.php?294,en_significant-understanding-the-key-characteristics-of-an-embedded-business-model-for-the-base-of-the-pyramid-markets (ESCI Indexed)
  • Goyal, S., Esposito, M., Kapoor, A., Jaiswal, M.P. and Sergi, B.S. (2014). Linking up: Inclusive business models for access to energy solutions at base of the pyramid in India. International Journal of Business and Globalisation, 12(4), 413-438 (ABDC Rank ‘C’)
  • Kapoor, A. and Goyal, S. (2013). Inclusive healthcare at base of the pyramid (BoP) in India. Int. J. Trade and Global Markets, 6(1), 22–39. (ABDC Rank ‘C’)
  • Esposito, M., Kapoor, A. and Goyal, S. (2012). Enabling healthcare services for the rural and semi-urban segments in India: when shared value meets the bottom of the pyramid. Corporate Governance – An International Journal of Business in Society, 12(4), 514 – 533. (Emerald, ESCI Indexed 5.6 Impact Factor, ABDC Rank ‘C’)

Training & Consultancy

  • July – Aug 2025: Delivered the MDP session for the MSMEs from Derabassi Industries Association. The theme of the session was “Driving MSME Growth through Technology & Digital Transformation.”
  • Jul 2021- May 2022: Undertaking the research and consulting assignment with Government of India regarding “COVID-19: India’s Vaccine Development and Implementation Story.” Involved as a Fellow Consultant with Institute for Competitiveness to lead this project related to COVID-19 launched by the Ministry of Health and Family Welfare
  • June 2020 – Dec 2020: Undertook the research and consulting assignment with Government of India regarding “A Study of Indigenous Value Chain Setup for Manufacturing Personal Protective Equipment (PPE) During COVID-19 Pandemic Situation.” Involved as a Fellow Consultant with Institute for Competitiveness to lead this project related to COVID-19 launched by the Ministry of Textiles.
  • May 2013: Undertook the consulting assignment on MSMEs done by Institute for Competitiveness in collaboration with FICCI, SIDBI, and GIZ. The analysis report titled “Business Model of Service Delivery and MSME - Analysis of select cases in India” was released on 14 May, 2013.

Awards & Honors

Professional Certifications

  • Six Sigma Black Belt, Indian Statistical Institute, Delhi (2009)
  • Project Management Professional, PMI, USA (2008)
  • IT Service Management (ITIL), EXIN International, Netherlands (2006)